Tech. and Governance
In 21st century the scientific development has
been unprecedented. Development especially in the field of information and
technology has not only achieved milestones in its quest for perfection but it
has drastically eased our lives and befitted our social functioning. Different
levels of society have access to wide range of technologies.
Technology is a boon for humanity. As much as it has
benefited humankind, it also has been a support system for humankind and its
survival over the course of last one century or so. The advancement in
technological development has reached the highest level ever since man entered
space, drove vehicles and developed artificial intelligence through computing.
Our society has developed and for good reasons, its
functioning and operation at different levels have improved. For a country to
develop and for its people to enjoy happiness and good livelihood, our social
system needs to be strong and efficient. So the basic rule for such changes to
happen is to have a good functioning government with effective social service
delivery and one that is transparent and with zero or minimal corruption. Any
government with effective delivery system, transparent and low corruption is a
good functioning government and that government will thrive for better in terms
of socio-economic development.
Advanced technology can be used as a tool of good governance
to improve and sustain a good system of governance.
For effective social service deliveries (including delivery
of government to citizen services like judicial services, security services,
etc…) can be achieved through online computing system. In Bhutan the government
initiative called G2C online service provides online services for people to
access many different government services like security services, judiciary
services, passport services, marriage certificates. There are about 34
services, which are provided, online through this system. Technologies used in
this way provide timely and easy service to citizens without having to stand in
long queue or wait for hours to avail such services if not through such
technology assisted online services.
What is a transparent government? How can technology
increase government transparency? Transparency in government basically refers
to making information about government like government processes, budgets and
public officials available and accessible to general public.
As our literacy rate is improving and as social medias are
reaching out to more users the demand for transparency in government is growing.
But transparency in government can only be achieved by active citizens
participation in matters of national importance. Government should invest in
technology that would help general public to access government information precisely,
easily and timely. For instance if governments use technology like live-video
or live-audio streaming of government meetings to citizens, it would not only
make information available but it would also enable citizens to take a bigger
part in economic and democratic process.
Corruption in any form is detrimental for proper functioning
of government. It widens the social gap between rich and poor. It favors the
privileged groups in the society. So how can governments use technology to
prevent corruption? As technology advances there could be many ways of its use
in curbing corruption at different levels. One way and probably the best
possible way could be use of technology in “deterring corruption”. The
government could set up a whistle blowing system and using a mobile app/phone
people could report corrupt officials to the authority concerned. The
institutions can be linked online with auditing system especially with regard
to billings and financial disclosure. Other methods of reducing corruption used
by different institutes or government are automation of tax collection thereby
reducing discretionary practices in tax related issues.
In a nutshell, technology if used properly and for right
purpose can be the best tool of good governance for smooth and successful
functioning in any country.